On-Site Support

Making sure our Pro-Cloud solution is used to its optimum for go live!

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    On-site support is offered to all new contracts to ensure Pro-Cloud is being utilised correctly, and efficiencies are being optimised from day one.

    A member of our project delivery team will assist with all software and hardware queries, making sure all staff are fully equipped to use the platform going forward.

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    As well as providing complete reassurance on how to use Pro-Cloud, on-site assistance can also include:

    • Refresher scanner training
    • Configuration of depot locations
    • Inventory checks
    • Where inventory information can be viewed within Pro-Cloud, including full history of items
    • Demonstrations of how to send electronic items for repair
    • How picking for drivers works and how they are released each day
    • How items can be found by serial number
    • Labelling procedures – ensuring all assets are labelled

    Labelling

    Labelling is paramount when using Pro-Cloud which is why we will assist you with the process if required. Use customised pre-printed labels, created by our project delivery team and eliminate the need for your staff to electronically create and print labels.

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