Making sure our Pro-Cloud solution is
used to its optimum for Go Live!
![onsite support icon](https://pro-cloud.org/wp-content/uploads/2023/05/onsite-support-icon-141x150.png)
ON-SITE
SUPPORT
On-site support is offered to all new contracts to ensure our asset management solution, Pro-Cloud, is being utilised correctly and efficiencies are being optimised from day one.
A member of our project delivery team will assist with all software and hardware queries, making sure all staff are fully equipped to use the platform going forward.
![on-site support scanning items](https://pro-cloud.org/wp-content/uploads/2019/09/on-site-450x300.jpg)
![large warehouse of products](https://pro-cloud.org/wp-content/uploads/2019/09/on-site-support2.jpg)
As well as providing complete reassurance on how to use Pro-Cloud, on-site assistance can also include:
- Refresher scanner training
- Configuration of depot locations
- Inventory checks
- Where inventory information can be viewed within Pro-Cloud, including full history of items
- Demonstrations of how to send electronic items for repair
- How picking for drivers works and how they are released each day
- How items can be found by serial number
- Labelling procedures – ensuring all assets are labelled
Labelling
Labelling is paramount when using Pro-Cloud which is why we will assist you with the process if required. Use customised pre-printed labels, created by our project delivery team and eliminate the need for your staff to electronically create and print labels.
![barcode icon](https://pro-cloud.org/wp-content/uploads/2019/08/hardware1.png)